Order help
Shipping & Returns
Last updated: October 21, 2026
U.S. shipping
Standard shipping is $8.95 for orders with a merchandise subtotal below $100.00. It is free when the merchandise subtotal reaches $100.00, before tax. We accept direct online orders with U.S. delivery addresses.
Delivery estimate
Checkout shows an estimated 3–8 business days for standard delivery. This is an estimate, not a guaranteed arrival date. Tracking information is available once a carrier label is created. If you have not received it, contact us with your order number.
30-day return window
For an order placed directly on our website, contact us within 30 days after delivery to request a return. Include your order number and the reason for the request. We will send the return instructions and mailing address; please do not send a package back before receiving them.
Eligible items
For a change of mind, the fragrance must be unused, unopened, in its original sealed packaging, and in resalable condition. Opened or used fragrances are not eligible for a change-of-mind return. If your order arrived damaged, defective, or incorrect, contact us within the same 30-day window. We will review the issue even if you opened the outer package to discover it. Photos of the item and packaging help us resolve it quickly.
Return shipping and fees
For a change-of-mind return, you pay the carrier’s actual return shipping cost. There is no restocking fee. If we sent the wrong item or it arrived damaged or defective, we will provide instructions and cover the return shipping cost. Fragrances contain alcohol, so please follow the carrier instructions we provide for shipping them safely. We do not offer direct exchanges; you may return an eligible item and place a new order.
Refunds
After we receive and inspect an eligible return, we will refund the item price and applicable tax to the original payment method within 10 calendar days. For a change-of-mind return, the original shipping charge is not refunded. If the item was wrong, damaged, or defective, we will also refund the original shipping charge when applicable. Your payment provider may need additional time to post the credit.
Contact us
Email hello@thescentbridge.com with your order number and the reason for your request. This policy applies to purchases made directly from The Scent Bridge; purchases from another seller follow that seller’s policy.